SERVI CES
CIS Readiness & Stabilization
Protect your customers, revenues, and reputation from damage caused when system exceptions and delayed bills grow faster than can be resolved.
A proven methodology for mitigating risk
We've spent more than 350,000 hours resolving over 7-million billing and system exceptions for our utility CIS clients. Let our experience become your
experience.
Phase IReadiness
Together, we'll forecast new system impact, develop your front-line readiness plan, establish current and post-conversion metrics, and calculate incremental headcount needs.
Phase II
Go-Live Hyper Care
Time to execute the readiness plan, manage inflows and billing anomalies, establish work assignments and prioritization, ensure Q/A and reporting, and monitor organizational capability.
Phase IIIStabilization
We'll ensure robust reporting, align processes and fine-tune training to new system functionality and real-world interactions, and empower your team to succeed beyond our transition.
630k
Total Utility CIS Consulting Hours
350k
CIS Readiness & Stabilization Hours
9+
Years Experience
30+
Utility CIS Clients Served
Experienced Leadership
Our Customer & Revenue Assurance service offerings are led by a 21-year Utility executive experienced in transforming Regulatory, Billing, Credit & Collections, and Customer Care.
Locally Sourced Talent
Parntering with Sure Power for readiness & stabilization services produces local jobs. Traditionally, the majority of our teams are recruited from your locality and trained to world-class standards.
Full Time Hiring
The long-term success of our clients is our #1 priority. To achieve that goal, local consultants are eligible to convert to full-time employment with your company.
Customer Success:
“Sure Power Consulting was instrumental in helping us answer the question: ‘what happens when we throw the switch?’
We quickly realized we had underestimated the number of system exceptions, and overestimated our organization’s ability to manage them.”
Jeff Johnson
Director of Customer Service, APS
Sure Power’s CC&B experience, tailored methodologies, and disciplined approach to specifically addressing and mitigating risk successfully protected APS’s customers and revenues.
Read the Case Study →